£15,270 Basic Salary - Bonus Scheme - Career Progression
The Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, Conveyancing and more!
Key Responsibilities :
Dealing with incoming and outgoing telephone calls from / to Mortgage Consultants, Negotiators, Customers, Lenders, Vendors, Solicitors and Insurance Companies throughout the day
Update MUMS system with any data received via email or in the post
Investigate and respond to queries received (pot / email / telephone)
Input new mortgage cases on MUMS system. Carry out all checks in line with MBU process, making contact with relevant parties if further information is required
Maintain constant contact with all parties relevant to the case to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts
Place life and buildings insurances on risk if applicable and update MUMS
Ensure adherence to all Compliance Directives and processes
Ensure that all dealings with customers are professional and achieve fair customer outcomes at all times. If a potential poor customer outcome is identified this needs to be escalated to your Team Manager
Skills Required :
Basic computer awareness is essential, as is the ability to type accurately and quickly.
Previous mortgage administration experience is not essential but preferred.
It is essential to have the ability to multitask in a busy, high workload office environment is essential.
You will need to be a confident and outgoing team player that is able to demonstrate ability to prioritise and organise appropriately.
Accurate and numerate having a good eye for detail.
Excellent communication skills, both verbal and in writing, are essential.
At all times the Mortgage Co-ordinator must adopt a professional attitude and approach to your dealings with all parties.
You will need to demonstrate patience and sincerity when dealing with customers who may have little knowledge of the mortgage process.
Equally you will need to adopt an emphaticapproach when dealing with customers who may become upset when things are not going to plan;
ensuring that they remain calm and are kept fully informed of what is happening. All of our customers should be treated fairly at all times.
Understand the Group’s commitment to achieving fair outcomes for customers and seek to achieve this in all dealings with customers.
You will be required to adopt a conscientious approach and be able to work under pressure with minimum supervision. An innovative approach to problem solving would be an advantage.
Ideally Flexible to work additional hours when required to ensure service standards are met.