Mortgage Administrator
Connells, Leighton Buzzard
4d ago

Leighton Buzzard

£15,270 Basic Salary - Bonus Scheme - Career Progression

The Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, Conveyancing and more!

Key Responsibilities :

  • Dealing with incoming and outgoing telephone calls from / to Mortgage Consultants, Negotiators, Customers, Lenders, Vendors, Solicitors and Insurance Companies throughout the day
  • Update MUMS system with any data received via email or in the post
  • Investigate and respond to queries received (pot / email / telephone)
  • Input new mortgage cases on MUMS system. Carry out all checks in line with MBU process, making contact with relevant parties if further information is required
  • Maintain constant contact with all parties relevant to the case to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts
  • Place life and buildings insurances on risk if applicable and update MUMS
  • accordingly

  • Ensure adherence to all Compliance Directives and processes
  • Ensure that all dealings with customers are professional and achieve fair customer outcomes at all times. If a potential poor customer outcome is identified this needs to be escalated to your Team Manager
  • Skills Required :

  • Basic computer awareness is essential, as is the ability to type accurately and quickly.
  • Previous mortgage administration experience is not essential but preferred.
  • It is essential to have the ability to multitask in a busy, high workload office environment is essential.
  • You will need to be a confident and outgoing team player that is able to demonstrate ability to prioritise and organise appropriately.
  • Accurate and numerate having a good eye for detail.
  • Excellent communication skills, both verbal and in writing, are essential.
  • At all times the Mortgage Co-ordinator must adopt a professional attitude and approach to your dealings with all parties.
  • You will need to demonstrate patience and sincerity when dealing with customers who may have little knowledge of the mortgage process.

  • Equally you will need to adopt an emphaticapproach when dealing with customers who may become upset when things are not going to plan;
  • ensuring that they remain calm and are kept fully informed of what is happening. All of our customers should be treated fairly at all times.

  • Understand the Group’s commitment to achieving fair outcomes for customers and seek to achieve this in all dealings with customers.
  • You will be required to adopt a conscientious approach and be able to work under pressure with minimum supervision. An innovative approach to problem solving would be an advantage.
  • Ideally Flexible to work additional hours when required to ensure service standards are met.
  • HO2018

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